Privacy Policy

Conveyancing Panel Management Ltd customer privacy notice

(Conveybuddy is a trading style of Conveyancing Panel Management Limited)

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Telephone: 01344962962

Email: hello@conveybuddy.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

·   Names and contact details

·   Addresses

·   Payment details(including card or bank information for transfers and direct debits)

·   Account information

·   Website user information (including user journeys and cookie tracking)

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

·   Legitimate interest:

o  We're collecting and using information in order to provide a conveyancing or survey quotation, and send a conveyancing or survey referral to a provider.

Where we get personal information from

·   People directly

·   Third parties:

·   We receive personal information from third parties including Independent Financial Advisors, Mortgage Brokers, Estate Agents and other Property Professionals. It is provided on behalf of the third parties' customers.

How long we keep information

We keep personal information for as long as it is required, but no longer than 10 years.

Who we share information with

Others we share personal information with

·   Other relevant third parties:

o  We share information with Conveyancing and Survey Providers so that they can provide conveyancing or survey services.

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

12July 2024

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